Return and Refund Policy
1. Eligible products
We consider returns only for DIY film, window film, and Clear Guard protection film sold as cut lengths or full rolls. Products and services of every kind are excluded.
2. Return period and product condition
- A return request must be submitted within 1 month of receiving the product.
- The product must remain in its original condition and must not have been installed, used, or further cut or altered.
- Cut-length products that have already been installed cannot be returned.
- Please provide photographs of the product and its packaging after delivery to support the review.
3. Non-refundable products and services
Installation charges, custom work, and services that have started are non-refundable. If installation has begun, the customer is responsible for the cost of the portion already installed.
4. Appointment cancellation
An installation appointment may be cancelled when the Company has not started any work for that appointment. A site-measurement appointment may be cancelled by notifying the Company.
5. Shipping damage
If damage is found at delivery, please photograph it and refuse the shipment from the carrier. Where shipping damage cannot otherwise be established, photographs or video of opening the package are required for review.
6. Refund method and timing
Once the Company approves a refund and receives the returned product in full, the refund will be transferred to the customer’s nominated bank account within 7 days.
7. Contact
To request a return, cancel an appointment, or ask about this policy, please contact the Company through the official channels on our Contact page.